Refund policy

Asset Browser Refund Policy

At Asset Browser, we are committed to providing high-quality digital services that meet your needs. Please take the time to review our refund policy below:

Refund Policy Overview

Due to the nature of our products and services, Asset Browser does not offer refunds for any digital services. All sales are final once the purchase is completed. This policy applies to all digital products, including but not limited to software, digital assets, subscriptions, and online services.

Exceptions

We understand that exceptional circumstances can occur. Although we do not generally offer refunds, we may consider exceptions under the following conditions:

  • Service Not Delivered: If you have not received the digital service you purchased due to an error on our part, we will work to resolve the issue. If the issue cannot be resolved, a refund may be issued at our discretion.
  • Technical Issues: If you encounter significant technical issues that prevent you from accessing or using our digital services, and if our support team is unable to resolve the problem, we may offer a refund.
  • Duplicate Purchases: If you accidentally made multiple purchases of the same digital service, please contact us, and we will review your case. If eligible, a refund may be provided for the duplicate transaction.

How to Request a Review for Refund

To request a review for a potential refund, please contact our customer support team within 7 days of your purchase. You must include the following information:

  • Order number
  • Description of the issue
  • Any relevant screenshots or documentation

Our team will review your case and respond within 3-5 business days. Please note that submitting a request does not guarantee a refund.

Changes to this Policy

Asset Browser reserves the right to update or change this refund policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately.

If you have any questions about this policy, please contact our customer support team.

Last Updated: 9th September 2024
Contact: Hello@Assetbrowser.co.uk